Black Friday at Beaucou Lash. Shop with us on Friday Nov 23, 2018 and receive 50% off. No minimum purchase required. Offer expires at midnight Nov 24, 2018. Enter code BLKFRI at checkout.

FAQ

BEAUCOU LASH BOUTIQUE FREQUENTLY ASKED QUESTIONS

 

GENERAL INFORMATION

CAN I RETURN OR EXCHANGE MY LASHES ONCE RECEIVED?

Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately (within 48 hours of receipt of the product) send us a picture of your shipment box as well as the items that arrived damaged to beaucoulash@gmail.com and we will be happy to assist you with a replacement and or STORE CREDIT. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip.

HOW DO I CANCEL AN ORDER?

Due to the extremely limited nature of our products, all sales are final. Orders cannot be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

Due to the extremely limited nature of our products, all sales are final. Orders cannot be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE. HOW DO I CONTACT CUSTOMER SERVICE?

For customer service inquiries only, please email beaucoulash@gmail.com.  We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team via email at beaucoulash@gmail.com if you have not received your confirmation email after 24 hours of your purchase.

SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to almost every country worldwide.

HOW MUCH IS SHIPPING TO MY COUNTRY?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.

 I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by BeauCou Lash Boutique. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION. HOW DO I TRACK MY PACKAGE?

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at beaucoulash@gmail.com.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All other shipments are processed within 48 hours with the exception of orders placed on Friday and holidays. Orders placed on the weekends or holidays will be processed within 48 hours of the following open business day.

Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. BeauCou Lash Boutique is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.